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Important
Important
  • Permanent update: You cannot undo or stop the update once you begin. The update may take some time to complete depending on the number of agents managed by your Apex One as a Service instance. Trend Micro strongly recommends scheduling the update during off hours to avoid a disruption of service.
  • Forced sign out during update: Communicate with any associates that access to your Trend Micro Apex One as a Service console will be immediately terminated once the update process begins. Finish all on-going tasks before starting the update. After the update completes, you may need to update your user accounts before re-accessing the system. If an account update is required, the affected users will receive an email notification with instructions about how to perform the update.
  • Post-update tasks:
    • Verify that your user accounts have the correct access permissions and roles in the new User Account app and resolve any role conflicts.
    • Verify that all your endpoint groups, policies, and system settings updated properly to the Standard Endpoint Protection and Endpoint Inventory apps.
    • Check or establish your IdP connection in Trend Vision One.
    • The update process only moves your base agents and not your Endpoint Sensor agents. After the update process is complete, you must contact your support representative to re-associate your Endpoint Sensor agents with your Standard Endpoint Protection endpoints.
  • Compliance considerations: Ensure that you have read and understood the Privacy and personal data collection disclosure for Trend Vision One. Customers that have PCI compliance concerns should contact a sales representative before starting the update.
  • Virtual desktops: After updating to Trend Vision One, you must rebuild your golden image or Sysprep image if your endpoints meet all of the following criteria:
    • The virtual desktops managed under the Apex One Server that you update have never used the Trend Vision One Endpoint Sensor.
    • The virtual desktops are provisioned through a golden image for VDI or cloned as virtual machines using a Sysprep image.
    For more information, see Creating a golden image with the agent software.

Procedure

  1. Sign in to the Trend Vision One console using the Primary User Account for your registered business.
    Note
    Note
    The Primary User Account was previously called your company's Trend Micro Account. The account owner has licensing rights to all your Trend Micro solutions.
  2. If you have not already updated Trend Vision One to the Foundation Services release, update Trend Vision One before proceeding.
  3. Go to Service Management → Product Instance.
  4. Click the display name for your Apex One as a Service instance that you want to update.
  5. Click the Update Solution tab.
  6. Read about the new updates, the Trend Micro Agreement, Global Privacy Notice, and Data Collection Notice.
  7. Acknowledge that you have read the applicable legal notices by selecting the check box and click I Agree to Update.
  8. Carefully read through the System Update Notice.
    Please review the Important note above.
  9. Acknowledge that you have read and understood how the update process will affect your system and click Connect and Transfer.
  10. Allow some time for the update process to complete. You can access the Endpoint Inventory or Product Instance app to monitor the update progress of your Standard Endpoint Protection Manager (replaces the old Apex Central as a Service console).
    Learn more about feature mapping in Trend Vision One