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Table of Contents
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  • Preface
    • Trend Micro Apex One Documentation
    • Audience
    • Document Conventions
    • Terminology
  • Planning Trend Micro Apex One Installation and Upgrade
    • Apex One Server Requirements
      • Operating System Support
      • SQL Server Requirements
      • Security Agent Support
      • Installation Verification
    • Apex Central Extended Feature Requirements
      • Apex One Application Control
      • Apex One Endpoint Sensor
      • Managed Detection and Response Service
      • Apex One Vulnerability Protection
    • Installation and Upgrade Checklist
    • Known Compatibility Issues
      • Microsoft Lockdown Tools and URLScan
        • Preventing URLScan Interference in Agent-Server Communication
      • Microsoft Exchange Server
      • Database Servers
  • Installing Trend Micro Apex One
    • Fresh Installation Considerations
      • Location of the Trend Micro Apex One Server
      • Server Performance
        • Dedicated Server
      • Scan Method Deployment During Installation
        • Conventional Scan
        • Smart Scan
        • Scan Method Deployment
      • Network Traffic
        • Network Traffic During Component Updates
        • Update Agents and Network Traffic
        • Trend Micro Apex Central and Network Traffic
      • Third-Party Security Software
      • Active Directory
    • Silent Installation
      • Preparing for Silent Installation
      • Recording Setup Configuration to a Response File
      • Running Silent Installation
    • The Setup Program
      • License Agreement
      • Endpoint Prescan
      • Proxy Server
      • Product Activation
        • Product Versions
          • Registration Key and Activation Codes
      • Installation Path
      • Server Identification
      • Web Server
        • HTTP Port
        • SSL Support
        • Web Server Ports
      • Endpoint Sensor Installation
      • Apex One Database Setup
      • Apex One Security Agent Deployment
      • Install Integrated Smart Protection Server
        • Integrated Server Not Installed
      • Install Security Agent
      • Smart Feedback
      • Security Agent Installation
      • Apex One Firewall
      • Anti-spyware Feature
      • Web Reputation Services
      • Server Authentication Certificate
      • Administrator Account Password
        • Access the Web Console
        • Unload and Uninstall the Security Agent
      • Apex One Program Shortcuts
      • Installation Information
      • InstallShield Wizard Complete
  • Upgrading Trend Micro Apex One
    • Upgrade Considerations
      • IPv6 Support
      • Trend Micro Apex One Settings and Configurations
        • Backing up and Restoring the Trend Micro Apex One Database and Configuration Files
      • Scan Method Deployment During Upgrade
    • Before Upgrading the Server and Agents
      • Upgrade Method 1: Disable Automatic Agent Upgrade
        • Part 1: Configure Update Settings on the Trend Micro Apex One Server
        • Part 2: Upgrade the Trend Micro Apex One Server
        • Part 3: Upgrade Security Agents
      • Upgrade Method 2: Upgrade Update Agents
        • Part 1: Configure Update Settings on the Trend Micro Apex One Server
        • Part 2: Upgrade the Trend Micro Apex One Server
        • Part 3: Upgrade Update Agents
        • Part 4: Configure Update Agent Settings
        • Part 5: Upgrade Security Agents
        • Upgrade Results
          • Online Agents
          • Offline Agents
          • Independent (Roaming) Agents
      • Upgrade Method 3: Move Agents to the Trend Micro Apex One Service Pack 1 Patch 4 Server
        • Part 1: Perform a fresh installation of the Apex One server and then configure update settings
        • Part 2: Upgrade Security Agents
        • Upgrade Results
      • Upgrade Method 4: Enable Automatic Agent Upgrade
        • Part 1: Configure Update Settings on the Trend Micro Apex One Server
        • Part 2: Upgrade the Trend Micro Apex One Server
        • Upgrade Results
    • Performing a Local Upgrade
      • License Agreement
      • Forensic Data
      • Security Agent Upgrades
      • Enable Enhanced Protection
      • Database Back Up
      • Endpoint Sensor Installation
      • Apex One Database Setup
      • Apex One Security Agent Deployment
      • Installation Information
      • Edge Relay Server Update
      • InstallShield Wizard Complete
  • Post-installation Tasks
    • Verifying the Server Installation or Upgrade
      • Verifying Integrated Smart Protection Server Installation
    • Updating the Trend Micro Apex One Server
    • Checking Default Settings
      • Scan Settings
      • Agent Settings
      • Agent Privileges
    • Registering Trend Micro Apex One to Trend Micro Apex Central
  • Uninstalling Trend Micro Apex One
    • Uninstallation Considerations
    • Before Uninstalling the Trend Micro Apex One Server
      • Moving Agents to Another Server
      • Backing Up and Restoring the Trend Micro Apex One Configuration Files
    • Uninstalling the Trend Micro Apex One Server
      • Uninstalling the Trend Micro Apex One Server Using the Uninstallation Program
      • Manually Uninstalling the Trend Micro Apex One Server
        • Part 1: Integrated Smart Protection Server Uninstallation
        • Part 2: Apex One Server Uninstallation
  • Troubleshooting Resources
    • Support Intelligence System
    • Case Diagnostic Tool
    • Trend Micro Performance Tuning Tool
      • Identifying System-intensive Applications
    • Installation Logs
    • Server Debug Logs
      • Enabling Debug Logging on the Trend Micro Apex One Server computer
        • Option 1:
        • Option 2:
    • Agent Debug Logs
      • Enabling Debug Logging on the Security Agent
  • Technical support
    • Troubleshooting resources
      • Using the support portal
      • Threat encyclopedia
    • Contacting Trend Micro
      • Speeding up the support call
    • Sending suspicious content to Trend Micro
      • Email Reputation Services
      • File Reputation Services
      • Web Reputation Services
    • Other resources
      • Download center
  • Sample Deployment
    • Basic Network
    • Multiple Site Network
      • Preparing a Multiple Site Network
      • Head Office Deployment
      • Remote Site 1 Deployment
        • Minimizing the Impact of Component Updates Across the WAN
      • Remote Site 2 Deployment
Post-installation Tasks
Perform the following tasks after the Trend Micro Apex One server installation completes.
Topics in this chapter:
  • Verifying the Server Installation or Upgrade
  • Updating the Trend Micro Apex One Server
  • Checking Default Settings
  • Registering Trend Micro Apex One to Trend Micro Apex Central
Related information
  • Verifying the Server Installation or Upgrade
  • Updating the Trend Micro Apex One Server
  • Checking Default Settings
  • Registering Trend Micro Apex One to Trend Micro Apex Central
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Table of Contents
  • Preface
    • Trend Micro Apex One Documentation
    • Audience
    • Document Conventions
    • Terminology
  • Planning Trend Micro Apex One Installation and Upgrade
    • Apex One Server Requirements
      • Operating System Support
      • SQL Server Requirements
      • Security Agent Support
      • Installation Verification
    • Apex Central Extended Feature Requirements
      • Apex One Application Control
      • Apex One Endpoint Sensor
      • Managed Detection and Response Service
      • Apex One Vulnerability Protection
    • Installation and Upgrade Checklist
    • Known Compatibility Issues
      • Microsoft Lockdown Tools and URLScan
        • Preventing URLScan Interference in Agent-Server Communication
      • Microsoft Exchange Server
      • Database Servers
  • Installing Trend Micro Apex One
    • Fresh Installation Considerations
      • Location of the Trend Micro Apex One Server
      • Server Performance
        • Dedicated Server
      • Scan Method Deployment During Installation
        • Conventional Scan
        • Smart Scan
        • Scan Method Deployment
      • Network Traffic
        • Network Traffic During Component Updates
        • Update Agents and Network Traffic
        • Trend Micro Apex Central and Network Traffic
      • Third-Party Security Software
      • Active Directory
    • Silent Installation
      • Preparing for Silent Installation
      • Recording Setup Configuration to a Response File
      • Running Silent Installation
    • The Setup Program
      • License Agreement
      • Endpoint Prescan
      • Proxy Server
      • Product Activation
        • Product Versions
          • Registration Key and Activation Codes
      • Installation Path
      • Server Identification
      • Web Server
        • HTTP Port
        • SSL Support
        • Web Server Ports
      • Endpoint Sensor Installation
      • Apex One Database Setup
      • Apex One Security Agent Deployment
      • Install Integrated Smart Protection Server
        • Integrated Server Not Installed
      • Install Security Agent
      • Smart Feedback
      • Security Agent Installation
      • Apex One Firewall
      • Anti-spyware Feature
      • Web Reputation Services
      • Server Authentication Certificate
      • Administrator Account Password
        • Access the Web Console
        • Unload and Uninstall the Security Agent
      • Apex One Program Shortcuts
      • Installation Information
      • InstallShield Wizard Complete
  • Upgrading Trend Micro Apex One
    • Upgrade Considerations
      • IPv6 Support
      • Trend Micro Apex One Settings and Configurations
        • Backing up and Restoring the Trend Micro Apex One Database and Configuration Files
      • Scan Method Deployment During Upgrade
    • Before Upgrading the Server and Agents
      • Upgrade Method 1: Disable Automatic Agent Upgrade
        • Part 1: Configure Update Settings on the Trend Micro Apex One Server
        • Part 2: Upgrade the Trend Micro Apex One Server
        • Part 3: Upgrade Security Agents
      • Upgrade Method 2: Upgrade Update Agents
        • Part 1: Configure Update Settings on the Trend Micro Apex One Server
        • Part 2: Upgrade the Trend Micro Apex One Server
        • Part 3: Upgrade Update Agents
        • Part 4: Configure Update Agent Settings
        • Part 5: Upgrade Security Agents
        • Upgrade Results
          • Online Agents
          • Offline Agents
          • Independent (Roaming) Agents
      • Upgrade Method 3: Move Agents to the Trend Micro Apex One Service Pack 1 Patch 4 Server
        • Part 1: Perform a fresh installation of the Apex One server and then configure update settings
        • Part 2: Upgrade Security Agents
        • Upgrade Results
      • Upgrade Method 4: Enable Automatic Agent Upgrade
        • Part 1: Configure Update Settings on the Trend Micro Apex One Server
        • Part 2: Upgrade the Trend Micro Apex One Server
        • Upgrade Results
    • Performing a Local Upgrade
      • License Agreement
      • Forensic Data
      • Security Agent Upgrades
      • Enable Enhanced Protection
      • Database Back Up
      • Endpoint Sensor Installation
      • Apex One Database Setup
      • Apex One Security Agent Deployment
      • Installation Information
      • Edge Relay Server Update
      • InstallShield Wizard Complete
  • Post-installation Tasks
    • Verifying the Server Installation or Upgrade
      • Verifying Integrated Smart Protection Server Installation
    • Updating the Trend Micro Apex One Server
    • Checking Default Settings
      • Scan Settings
      • Agent Settings
      • Agent Privileges
    • Registering Trend Micro Apex One to Trend Micro Apex Central
  • Uninstalling Trend Micro Apex One
    • Uninstallation Considerations
    • Before Uninstalling the Trend Micro Apex One Server
      • Moving Agents to Another Server
      • Backing Up and Restoring the Trend Micro Apex One Configuration Files
    • Uninstalling the Trend Micro Apex One Server
      • Uninstalling the Trend Micro Apex One Server Using the Uninstallation Program
      • Manually Uninstalling the Trend Micro Apex One Server
        • Part 1: Integrated Smart Protection Server Uninstallation
        • Part 2: Apex One Server Uninstallation
  • Troubleshooting Resources
    • Support Intelligence System
    • Case Diagnostic Tool
    • Trend Micro Performance Tuning Tool
      • Identifying System-intensive Applications
    • Installation Logs
    • Server Debug Logs
      • Enabling Debug Logging on the Trend Micro Apex One Server computer
        • Option 1:
        • Option 2:
    • Agent Debug Logs
      • Enabling Debug Logging on the Security Agent
  • Technical support
    • Troubleshooting resources
      • Using the support portal
      • Threat encyclopedia
    • Contacting Trend Micro
      • Speeding up the support call
    • Sending suspicious content to Trend Micro
      • Email Reputation Services
      • File Reputation Services
      • Web Reputation Services
    • Other resources
      • Download center
  • Sample Deployment
    • Basic Network
    • Multiple Site Network
      • Preparing a Multiple Site Network
      • Head Office Deployment
      • Remote Site 1 Deployment
        • Minimizing the Impact of Component Updates Across the WAN
      • Remote Site 2 Deployment
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